Privacy Policy

Privacy Policy of ticket i/O GmbH

This Privacy Policy applies to the ticket sales and all other services offered by ticket i/O GmbH, Bismarckstr. 30, 50672 Köln on the domain www.ticket.io.

Ticket i/O GmbH (hereinafter “ticket i/O”) recognizes and appreciates the importance of the responsible use of personal data. Therefore, ticket i/O commits to observe data-protection regulations, particularly the German Federal Data Protection Act (BDSG) and the German Telemedia Act when operating the internet offerings on the domain ticket.io.

All data that you transmit to ticket i/O will naturally be treated confidentially. Ticket i/O does not transmit your data to third parties, unless you have given us your consent to do so or ticket i/O is obliged to disclose such data due to an order from governmental or judicial authorities.

The collection, storage, processing and use of your personal data is governed solely by the following Privacy Policy.

1. Collection of data when accessing the website ticket.io

In conjunction with merely accessing the website ticket.io, ticket.io does not collect, store, process or use any of your personal data. However, for purposes of data security, some data is temporarily read and stored in a log file on the server of ticket.io and may conceivably allow identification (for example date, time and accessed files). This usage data is evaluated anonymously in-house for statistical purposes regarding users’ interests and behavior.

No analysis of this usage data is undertaken to create a personal user profile unless you have expressly agreed to such use. We explicitly reserve the right to evaluate the data in the event of abusive access to the website of ticket.io or any other legal violations that could lead to a notification of law enforcement authorities. No further analysis of your usage data or disclosure of such to third parties takes place.

2. Collection of personal data

Personal data as defined by the German Telemedia Act and German Federal Data Protection Act consists of individual details about the personal or material circumstances of an identifiable or identified individual.

We only collect, store, process and use your personal data if you voluntarily provide such data within the scope of ticket purchases, for example in case of contacting or commissioning us. Currently, we request the following personal data with every ticket purchase: your first and last name, email address and invoice address.

Further, we will collect personal information from you to collect, store, process and use when registering to receive our newsletter on the domain ticket.io. Our newsletter includes advertising contents and other information (special offers, other information on ticketing etc.) on all events related to the ticket sale on www.ticket.io. The following obligatory information is currently requested when registering to receive our newsletter: first name, last name and email address. Please note that it is not possible to receive our newsletter without supplying the aforementioned obligatory information. You may unsubscribe from receiving the newsletter at any time via email using the link provided at the end of every newsletter.

Moreover, the German Federal Data Protection Act always allows the processing and use of data when this data has been provided within the context of the purpose of a contractual or similar contract-related relationship or insofar as it is necessary to protect the interests of the storing party and when there is no reason to believe that your legitimate interests for excluding the processing or use of data take precedence. Despite revocation or full or partly revocation of the declaration of consent, the processing and use of data can therefore also occur without your consent, respecting the limited legal framework.

3. Cookies

ticket i/O uses so-called cookies in the shopping basket of every ticket shop within the scope of purchase transactions. Cookies are small text files which are transferred to and temporarily saved on your computer’s harddrive by your Internet browser or other programs in order to identify you on your next visit. However, information on the length of stay or the visited pages will not be stored.

Most browsers allow the rejection of cookies and give you instructions on how you can set your browser to notify you when you receive a new cookie or how you can deactivate and/or delete all the cookies you have received. Please note that the use of our website offerings that require a registration may be partly or fully restricted if you have deactivated cookies.

Ticket i/O recommends you completely log out after use if you share a computer with other users.

4. Use of Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses so-called “cookies”, which are text files that are saved on your computer and that allow the analysis of your use of the website. The information created by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there. However, if IP anonymization is activated on this website, your IP address will be shortened beforehand within the member states of the EU or other countries contracted to the Agreement on the European Economic Area. Only in exceptional cases the full IP address will be transferred to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide additional services associated with website and Internet usage for the website operator. Google will not merge the IP address transferred from your browser by Google Analytics with any other data held by Google. You can avoid the installation of cookies by appropriately adjusting your browser settings. However, we point out that if you do so, you might not be able to make full use of all the functions on this website. Furthermore, you can avoid the collection of the data generated by the cookie and related to your use of this website (including your IP address) to Google as well as the processing of these data by Google by downloading and installing the browser plugin under https://tools.google.com/dlpage/gaoptout?hl=en.

You can avoid information collection by Google Analytics by clicking on the link below. It sets an opt-out cookie that prevents the future collection of your information when visiting this website:

For more information on the terms of use and Privacy Policy, seehttps://support.google.com/analytics/answer/7124332?hl=en or https://www.google.com/intl/en/policies/. Please note that the code “anonymizeIp” was added to Google Analytics on this website to ensure the anonymous collection of IP addresses (so-called IP masking).

5. Use of Facebook

Our website uses so-called social plugins ("plugins”) provided by the social network Facebook, operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). The plugins are labeled with the Facebook logo or with the addition “social plugin from Facebook” or “Facebook Social Plugin”. An overview of the Facebook plugins and what they look like can be found here: https://developers.facebook.com/docs/plugins?locale=en_US.

When you visit a page of our website that contains such a plugin, your browser establishes a direct connection to Facebook servers. Facebook directly transfers the plugin content to your browser which embeds the latter into the website, enabling Facebook to receive information about your having accessed the respective page of our website. Through this integration, Facebook receives the information that your browser has accessed the corresponding page of our website, even if you do not have a Facebook account or are not currently logged into Facebook. This information (including your IP address) is transmitted from your browser directly to a Facebook server in the USA and stored there.

If you are logged into Facebook, Facebook can assign the visit to our website to your Facebook profile. If you interact with the plugins, for example by clicking the “Like” button or entering a comment, the corresponding information is also directly transmitted to a Facebook server and stored there. Furthermore, this information will be published on your Facebook profile and shown to your Facebook friends.

For the purpose and scope of data collection and the further processing and use of data by Facebook as well as your rights and settings options for protecting your privacy, please see the privacy policies of Facebook: http://www.facebook.com/policy.php.

If you do not want Facebook to connect the data concerning your visit to our website with your Facebook profile, you must log out of Facebook before visiting our website. You may also completely prevent the loading of Facebook plugins by using add-ons for your browser, for example the "Facebook Blocker” (http://webgraph.com/resources/facebookblocker/).

6. Authorization of third parties

As defined by the German Federal Data Protection Act, ticket i/O is entitled to engage carefully selected companies or individuals to take on and perform tasks that are associated with the purpose set out in this privacy policy, on behalf of the event organizer. These include, among others, internet providers, server operators and other supporting companies or individuals. Such companies can be provided with access to personal data required for performing their activities. No other use is allowed to these companies or individuals.

7. Revocation and correction of data

You are entitled at any time to revoke your consent concerning the storage of your personal data or to request the correction of this data. You are also entitled at any time to revoke your consent for the collection and storage of further voluntary data by ticket i/O. Please note that in order to protect your privacy and security, your identity has to be verified before any such measures may be carried out.

If you should object to any future use of your data and/or revoke your given consent, please send an email to ticket i/O at the following email address: datenschutz@ticket.io.

In case of the revocation of the storage, processing and use of your personal data, ticket i/O will immediately delete all of your personal data. Please note, however, that in this case ticket i/O will be unable to send you any newsletters.

ticket i/O explicitly points out that according to the German Federal Data Protection Act, there remains the right to process and/or use your data despite your revocation of consent if this is carried out within the purpose of a contractual or similar contract-related relationship and/or insofar as is necessary to protect the legitimate interests of ticket i/O and after weighing up the interests on both sides there is no reason to believe that your legitimate interests for excluding the processing and/or use of the data take precedence.

8. Information on stored data

You have the right to receive information about your stored data at ticket i/O free of charge and at any time. This information will be provided in writing. If you have any questions regarding the storage of your personal data, please contact the below address of ticket i/O in writing:

ticket i/O GmbH, Bismarckstr. 30, 50672 Köln, Germany

or to the following email address:

datenschutz@ticket.io

According to § 35 of the German Federal Data Protection Act (BDSG) you have the right to correction, deletion or blockage of your personal data (see clause 7 of this Privacy Policy).

9. Data security

ticket i/O is committed to the security of your data under the applicable privacy laws, yet no electronic communication is completely safe and secure. Therefore, all personal data provided during ticket purchase is transmitted via 256-bit encryption. Taking into account the current state of technology, ticket i/O points out that data which is transmitted via the internet may theoretically be accessible by unauthorized persons and may possibly even be falsified. However, ticket i/O cannot accept any legal liability or responsibility whatsoever for the disclosure of information due to errors and/or unauthorized access by third parties during data transmission.

10. Changes to the Privacy Policy

ticket i/O reserves the right to make changes to this Privacy Policy at any time in compliance with data privacy regulations. We will inform you of any changes to this Privacy Policy by sending you an email at the email address you provided during registration.

11. Accessibility of the Privacy Policy provisions

This Privacy Policy can be accessed and printed at any time at the “Privacy Policy” link on every page of the website www.ticket.io.